Welcome to The Candy Couture Shop!

Dear Customers,

My mission is to deliver quality products with an outstanding customer service and sense of urgency.!

We are continuously improving our standards in order to deliver the best prices for our products!

Shipping Policy

Shipping is usually done within 14-21 days depending on your order.

How we process your order: When we're getting ready to make your order we print a batch of 40 labels. We make each order in the order they were received. So you may not see tracking movement right away. Each order takes time and we try our best to make them as fast as we can. 
 
CANADA SHIPPING:
Shipping is done through USPS. There is no guarantee on how long it will take to ship your order. The approximate delivery time is usually 7-14 business days after processing time.
 
FOR INTERNATIONAL SHIPPING:
International shipping is done through USPS. There is no guarantee on how long it will take to ship your order. The approximate delivery time is usually 4-6 weeks. Additional fees regarding delivery and shipments in your respective countries will not be taken care of by Candy Couture Shop . Any preferences regarding shipment and tracking should be addressed before placing your order.
 
Shipping cost quotes for all listings DO NOT include insurance cost nor tracking number for international unless otherwise noted. However, they are available for an  extra charges. If you need insurance, please message me or look under the Upgrade Section of my listings.
 
International orders may encounter additional fees to import into their country. Customs, duties and taxes are the sole responsible of the buyer.
 
I do NOT take any responsibilities for lost/damage packages if not insured.
Expedited shipping is available by request only, please contact me if you wish to have your package delivered express.
 
*Weather, customs or other factors may delay shipping. Please understand I do not have control over shipping. Please note: Once again I am not responsible for lost or stolen mail. Now is not the time to find out your next door neighbor is a clepto...Happy Shopping.

Payment Policy

Paypal and all major credit cards.

Refund Policy

ALL CUSTOM ORDER SALES ARE FINAL! NO REFUNDS OR EXCHANGES can be made once purchased. Please make sure that you read all descriptions carefully and are aware of sizing. Please note all refunds are subject to a 30% restocking fee and shipping will not be refunded.

NON CUSTOM ITEMS We are based on the belief that our customers' needs are of the utmost importance. We are committed to meeting those needs. As a result, a large percentage of our business is from repeat customers and referrals. We stand behind our products 100%. If you're not completely satisfied with your purchase you may return the item within 5 days of receiving it for a full refund (excludes custom orders see above). Items must be in original packaging and in perfect, unused condition. Shipping costs will not be refunded and must be paid by the buyer upon return.

Candy Couture Shop

 Attn: Returns

372 Florin Rd #142

Sacramento CA 95831

Caring for Costume Jewelry

Proper care will prolong the life of your jewelry. Keep jewelry away from chemicals, lotions, water and perfume as much as possible to prolong the life of your fashion jewelry. Also avoid soap and water as most soap will leave a residue, which can make the metal look dull. Here are some tips for storing.

1) Moisture is the most important thing to avoid and can destroy the metals.
2) Store in a soft jewelry pouch or plastic Ziploc bag.
3) Avoid temperature changes as this can affect stone settings and the glue used.
4) Store separately from other items to avoid scratching and stones getting dislodged.
5) Avoid Oak boxes and cabinets as this wood can release fumes that can damage fashion jewelry.

Following the above advice will greatly prolong the luster and life of your fashion jewelry.

Caring for your personalized Bangle:

Please note these are a hook and ball bangle. Over time they will start to pop open because they will loose their shape due to taking them on and off. This is a simple quick fix. All you have to do is recreate the friction. Bend the ball side of the bangle out words so when going to hook it you have to bend it which creates the friction.

Over time the letters, numbers, or charms may come loose. We glue these in place to stay stationary but they do come loose over time. This is a simple fix as well. Add a small dab of super glue of any kind on the bangle and slide the letter the letter etc over the glue and let it set for 5 minutes and your set. If you get glue in the letter don't worry super glue scratches off very easily. I hope this helps you care for your bangle.

Happy Shopping!